Welcome to our FAQ page, your go-to source for your burning questions regarding our medical spa and online shop! Please feel free to call us at 845-339 5273 if you don’t find your answers here.

How much is Botox?
We do A LOT of Botox so you have come to the right place! We don't charge by the unit or syringe, rather we look at the area and needs of the patient. We recommend a full consultation to design a custom plan. Having a face to face consultation – either in person $50 or virtual $25 (fee is deducted from your first service) – is the best way to discuss risks, benefits, expected outcome and, of course, cost. Botox ranges in price from $280 - $1200. Book a consultation now.

How much is filler?
We LOVE fillers and have several different types. We recommend a full consultation to determine which filler will be the best for the look you're going for, your facial structure and the goals you’re trying to achieve. Having a face to face consultation – either in person $50 or virtual $25 (fee is deducted from your first service) – is the best way to learn about the various fillers, how they are used and behave and which ones are right for you. We will discuss risks, benefits, expected outcome and, of course, cost. Fillers range in price from $500 - $850 per syringe. Book a consultation now.

What is Coolscultping/Cooltone?
We've been doing Coolsculpting since 2014 and are so proud to be the first in the Hudson Valley to offer Cooltone. Coolsculpting is a wonderful way to remove unwanted fat. CoolTone is a fantastic way to strengthen, tone and tighten the muscles of the abs, glutes and buttock. They work great together. Coolsculpting is a custom treatment. Each client has a different treatment than the next. We need to assess you here in the office to determine your best treatment plan. At your consultation we will establish if you are an appropriate candidate, discuss risks, benefits, expected outcome and, of course, cost. Coolsculpting is fast, easy to tolerate and yields excellent results. We even have dual sculpting which allows us to cut the treatment time in half! Our office is Coolsculpting Certified. We have attended Coolsculpting University and were invited to the prestigious Coolsculpting Masters Program. We’ve performed thousands of treatments! Book a consultation now.

How does Laser Hair Removal work?
For Laser Hair Removal, you need 6-8 sessions for a permanent result. If you do 4-5 sessions the hair will come back. You can NOT be tanning or using self-tanners when you have laser treatment. Please be mindful of sun exposure before you come in. If you are a tanner or use tanning machines, we might consider starting in the fall, but we can figure that out at a consultation. No waxing or plucking but PLEASE shave or trim. We need the hair in the follicle. We offer a package price of 7 sessions at 10% off plus the 8th one for free. You will LOVE Laser Hair Removal! It is THE BEST for managing unwanted hair. Book a consultation now.

What is your spa services cancellation policy?
When booking an appointment, we require credit card information to hold the appointment time. You will receive a confirmation email and text 48 hours to your appointment. If for any reason you need to change or cancel your appointment, please give us 24 hours notice. If you cancel within less than 24 hours or do not show up, $100 will be charged to your credit card.

Do you offer financing for spa services?
Yes! We accept Carecredit or Cherry. Both offer payment plans that allow you to pay for services over time interest free. We also accept Alle, a program that offers savings and rewards on Botox, Coolscultping and other select services.

Where is your spa/store located?
Medical Aesthetics of the Hudson Valley is located at 166 Albany Ave, Kingston, NY 12401. Click here for directions.

What are your hours?
Our online shop is open 24/7 but our Kingston spa/shop is open:

Can I shop your products online?
Of course! We're happy to now offer beauty and wellness products for online purchases here on our website. Get shopping.

Can I order a gift certificate?
You bet. You can purchase an online gift certificate here. Available in denominations of $25-$1000, e-gift certificates make great gifts to anyone on your shopping list. Gift Certificates are redeemable for any of our Services and products on our shop (brick & mortar & online).

What are your online order shipping fees?
We use USPS to send orders from our flagship store in Kingston NY, 12401. 

Our flat rate shipping fees are based on five zones within the continental USA only. 

  • $9.95 - ZONE 1: CT, DC, DL, MD, NY, NJ, PA, VA

  • $10.95 - ZONE 2: AL, FL, GA, IL, IN, KY, MA, ME, MI, NC, NH, OH, RI, SC, TN, VT, WV

  • $11.95 - ZONE 3: CO, IA, KS, LA, MN, MO, WI

  • $12.95 - ZONE 4: AZ, AK, MS, NE, OK, SD, TX, WY

  • $14.95 - ZONE 5: CA, ID, MT, NV, NM, ND, OR, UT, WA  

When will my order be shipped, and how soon will I get it?
We require (2) full business days to process your order. You should then receive the order in approximately (3) business days from the time of shipping, depending on your location. Once your order is shipped, you will receive an email from us with tracking info. We appreciate your patience.

Can I pick up my order at the store?
Yes! We call this BOPIS (Buy Online Pick-up In Store). You can place your order online and then select "pick-up" at check out. You can then pick up your order at our Kingston, NY location. You will receive an email once your order is ready.

What if I don't live in the continental USA?
Currently, we are only shipping within the continental USA. We hope to add more locations in the near future. If you live outside of this area please contact us via email at info@medicalaestheticshv.com and we can try to accommodate your request. 

What if the item I want is not in stock?
We will inform you by email if an item is out of stock and tell you how long the lead-time is expected to be for the item to come back into stock. At that point you can choose to cancel the order or wait until it's available.

What is your return policy?
Returns must be made within 14 days of your receipt date. Any refunds are only available for store credit.

Merchandise must be in its original, unopened, and unused condition. You will be responsible for return shipping & handling charges. Merchandise purchased from medicalaestheticshv.com may be returned for medicalaestheticshv.com store credit (minus original shipping fees) within 14 days of delivery of goods by medicalaestheticshv.com in its original condition. medicalaestheticshv.com is unable to accept returns on sale merchandise, items returned without a receipt or invoice and items received more than 14 days after delivery.

How do I return / exchange an item?
Your online medicalaestheticshv.com merchandise can be returned in person to our store or by UPS, FedEx or USPS.

Any returned merchandise must include the original receipt and must be in its original undamaged condition. Upon receipt and inspection of goods the appropriate exchange or merchandise store credit for the amount reflected on the original receipt (minus any shipping charges) will be processed. All merchandise being returned is at the customer's expense and we recommend insuring the package prior to shipping. Please note that additional shipping charges will apply to exchanges. Once the return is received we will email you confirmation of the return. If you are requesting a credit we will send you a store credit memo via email. As stated above refunds are not issued except in the case of defective merchandise we are unable to replace.

Please send returns / exchanges to:
Medical Aesthetics of the Hudson Valley
166 Albany Avenue
Kingston, NY 12401
845-339-5273

How can I contact you?
You can reach us during regular business hours EST at 845-339-5273. You can also email us at info@medicalaestheticshv.com for more info.